Frequently Asked Questions

How does the referral program work?

Share your unique referral code with friends. When they make their first purchase of CAD 50+, they get 200 points, and you earn 200 points (CAD 20 value)!

How do I refer friends?

You can share your referral through: 

  • Email with customized message 
  • SMS/WhatsApp direct sharing 
  • Social media (Facebook, Twitter, Instagram) 
  • Copy your unique referral link 

Access everything in your Energy Club dashboard 

Is there a limit to how many people I can refer?

Yes, you can earn rewards for up to 5 successful referrals per calendar year (January 1 - December 31). This limit ensures our program focuses on genuine product recommendations rather than recruitment incentives.

What do I get for referring someone?

You earn 200 points (CAD 20 value) for each successful referral. These points contribute to your tier progression and can be redeemed for discounts!

What does my friend get?

Your friend receives 200 points off their first purchase when they use your referral code.

When do I receive my referral points?

Points are awarded after your friend's order is successfully fulfilled (typically 30 days after purchase to account for our return period).

What counts as a successful referral? 
  • Friend must be a new customer (no previous orders) 
  • Minimum purchase value of CAD 50 
  • Order successfully fulfilled and not returned 
  • Referral code used within 30-day attribution window 
  • Must use unique email address and billing address 
What happens after I reach my annual limit?

After 5 successful referrals in a calendar year: 

  • You'll receive a notification about reaching your limit 
  • Friends can still use your code for their discount 
  • You won't earn additional points until January 1st reset 
  • Focus on other ways to earn points: purchases, surveys, social follows 
Can I track my referral status?

Yes! Your Energy Club dashboard shows: 

  • Current year referral count (X/5) 
  • Pending referrals awaiting qualification 
  • Successful referral history 
  • Total points earned from referralsÂ