Accessibility Statement

Our Commitment to Accessibility

Energy Bird is committed to ensuring digital accessibility for all users, including those with disabilities. We strive to provide an inclusive online experience that allows everyone to access our products, services, and information with ease and dignity.

Accessibility Standards

We are committed to conforming with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as required by Canadian accessibility legislation, including:

  • The Accessibility for Ontarians with Disabilities Act (AODA)
  • The Accessible Canada Act (ACA)
  • Provincial accessibility legislation across Canada

Our website is designed to be compatible with assistive technologies and to provide equivalent access to all users.

Current Accessibility Features

Our website includes the following accessibility features:

Navigation and Structure

  • Consistent navigation throughout the site
  • Clear page headings and logical content structure
  • Skip navigation links for keyboard users
  • Descriptive page titles and link text

 

Visual Design

  • Sufficient color contrast ratios meeting WCAG AA standards
  • Text that can be resized up to 200% without loss of functionality
  • Content that reflows appropriately for mobile devices
  • Visual indicators that don't rely solely on color

 

Keyboard Navigation

  • All interactive elements accessible via keyboard
  • Visible focus indicators
  • Logical tab order through page content

 

Content Accessibility

  • Alternative text for images and graphics
  • Descriptive headings and labels
  • Clear, plain language where possible
  • Transcripts or captions for multimedia content

 

Assistive Technology Compatibility

Our website is designed to work with:

  • Screen readers (JAWS, NVDA, VoiceOver)
  • Voice recognition software
  • Keyboard-only navigation
  • Screen magnification software
  • High contrast displays

 

Known Limitations

We are continuously working to improve accessibility. Currently identified areas for improvement include:

  • [List any known accessibility barriers]
  • [Timeline for addressing these issues]

 

Accessibility Testing

We regularly test our website accessibility through:

  • Automated accessibility scanning tools
  • Manual testing with assistive technologies
  • User testing with individuals who have disabilities
  • Third-party accessibility audits

 

Feedback and Contact Information

We welcome feedback about the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Accessibility Coordinator

  • Email: accessibility@energybird.ca

Response Commitment: We will respond to accessibility feedback within 5 business days and work to resolve issues within a reasonable timeframe.

 

 

Alternative Formats

If you require information from our website in an alternative format, we can provide:

  • Large print documents
  • Braille materials
  • Audio recordings
  • Electronic formats compatible with assistive technology

Please contact our accessibility team to request alternative formats.

 

Accessibility Training

Our team members receive regular training on:

  • Accessibility best practices
  • Inclusive design principles
  • Proper use of accessibility features
  • Customer service for people with disabilities

 

Procurement and Third-Party Content

When procuring new technologies or working with third-party vendors, Energy Bird:

  • Evaluates accessibility compliance as part of vendor selection
  • Includes accessibility requirements in contracts
  • Tests third-party integrations for accessibility compatibility

 

Ongoing Improvement

We are committed to continuously improving accessibility through:

Regular Reviews

  • Annual accessibility audits
  • Quarterly accessibility testing
  • Ongoing monitoring and updates

 

Accessibility Plan Updates

  • Annual review of our accessibility policies
  • Regular updates to reflect changing standards and best practices
  • Incorporation of user feedback into improvement planning

 

Staff Training

  • Ongoing accessibility training for all staff
  • Specialized training for web development and customer service teams

 

Compliance Monitoring

We monitor our compliance with accessibility standards through:

  • Regular automated testing
  • Manual accessibility audits
  • User experience testing with assistive technologies
  • Third-party accessibility assessments

 

Provincial and Federal Compliance

This accessibility statement addresses requirements under:

Federal Level:

  • Accessible Canada Act (ACA)
  • Canadian Human Rights Act

 

Provincial Level:

  • Accessibility for Ontarians with Disabilities Act (AODA) - Ontario
  • Accessibility for Manitobans Act (AMA) - Manitoba
  • Nova Scotia Accessibility Act
  • Other applicable provincial accessibility legislation

 

Contact for Accessibility-Related Complaints

If you are not satisfied with our response to your accessibility concern, you may file a complaint with:

Provincial Level:

  • Accessibility Directorate of Ontario (for AODA compliance)
  • Relevant provincial accessibility office

 

Federal Level:

  • Canadian Human Rights Commission
  • Accessible Canada Act compliance mechanisms

Energy Bird is committed to meeting the diverse needs of all customers and will continue working to remove and prevent barriers to accessibility.